FAQs

Our standard production processing time usually takes 1-2 business days.

Delivery lead time:

6 to 10 working days for GCC countries (UAE, Saudi Arabia, Kuwait, Oman, Qatar and Bahrain).

6-15 business days for worldwide express delivery

More information is available in our Shipping Policy.

To enhance our customers' shopping experience, we are pleased to offer free shipping on all products.

Of course, we have many express shipping options available. Prices are quoted at checkout, taking into account weight and delivery location.
**Important Note:** It is important to note that specific transit times are not guaranteed, as all shipping times are estimates provided by the respective shipping companies.

We provide international shipping services for all products through the website www.hxaccessories.co. Moreover, we are happy to offer free shipping services to our international customers.

We sincerely hope that our product will bring you happiness and satisfaction. We understand that sometimes things may not go as expected. In such cases, HX Accessories will be happy to offer you a direct replacement or credit note. For more information please see here.

Please note that we do not issue refunds for returned products. Alternatively, we offer store credit that has an equivalent value and can be used on any online purchase with us within one year. Regarding using your store credit, you can find more information from our FAQs

Please adhere to the following clear steps Please adhere to the following clear steps to ensure that your return/exchange request is accepted. Your cooperation is highly appreciated.

Step 1: Please submit your return/exchange request by registering via email at info@hxaccessories.co or contact@hxaccessories.co. Please include your name, item name and item code in the order. Please note that damaged or altered items, including custom engraving, modified ring size and chains, will not be accepted.
Step 2: Please monitor your inbox for an approval email. Our team members will respond within 48 hours to confirm your return/exchange request and provide instructions on available return options.
Step 3: Please arrange the return with the designated shipper. Do not hesitate to contact us to schedule a suitable time for collection. Thank you for your cooperation in this matter.
Step 4: Upon receipt of your product, we will immediately process your return or exchange and issue a credit note or exchange the product within two business days. For more information, please see the steps needed to ensure your return/exchange is accepted. Your cooperation is highly appreciated.

We offer the same return policy for international orders. If you have any questions, feel free to contact customer support info@hxaccessories.co.

Our warehouse processes orders instantly, making it difficult to make changes once an order is placed. If your order has already been dispatched, it may not be possible to make any modifications or cancellations. Please contact customer service at contact@hxaccessories.co immediately for assistance.
We will do our best to help you. We appreciate your consideration and understanding.

Please check your spam or junk folder for the confirmation email, it may be there. If you cannot find the email, please do not hesitate to contact us via email at info@hxaccessories.co or contact@hxaccessories.co. We are here and ready to help you.

We take great care in packaging your order and gifts to ensure they arrive in perfect condition. Our packaging is durable and made to protect your items during delivery. It features an elegant suede pouch and elegant jewelry box, enhancing the presentation of your purchases.

We work hard to ensure your orders arrive on time. You can track your order online using the link in your shipping confirmation email. It may take 24 to 48 hours for the link to become active. Thank you for your patience.

We are happy to accept major credit cards, including Visa, MasterCard, and American Express.
You can easily use gift cards to settle your order.
Your preferred payment method is important to us, and we look forward to serving you.

Your credit or debit card will be charged immediately upon placing your order.

We want you to know that at HX-Accessories, we are very serious about keeping your information safe online. We do not store any financial details on our servers. Instead, we use trusted third parties to handle payments and keep everything secure. Your personal data is in safe hands!

If you shop outside the UAE, your bank may charge you an international transaction fee. It is recommended that you check with your bank or credit card company before going ahead and making your purchase. HX-Accessories is not responsible for any international transaction fees charged to you by your bank or credit card.

If you are shipping within the UAE, the product prices you see already include 5% VAT.
For orders destined outside the UAE, VAT and corresponding taxes may already be included in the product price, or you will see them added at checkout. It depends on where you are shipping to. Pay attention, and feel free to contact us if you have any questions!

Enter the discount or promo code at checkout to apply it to your order.
We reserve the right to exclude certain products or combinations of discount codes, sales and promotions at our discretion. Each order is eligible for only one discount code, offer or promotion. Previous purchases cannot apply discount codes, sales or promotions retroactively unless expressly specified. Discount codes are usually valid for one use per user, unless otherwise stated.
If you encounter problems with discount codes or promo codes during checkout, please contact our customer service team directly at info@hxaccessories.co for assistance. Eligible discount codes can be applied retroactively within two business days of placing your order

When you make a purchase on hxaccessories.com, simply enter your gift card or store credit code during checkout. Treat your card or credit code like cash, as HX-Accessories is not responsible for any loss, theft or unauthorized use. Remember, gift cards are final sale and cannot be returned, exchanged or exchanged. Additionally, there is no expiration date on this gift card. By using it you agree to these terms and conditions. Happy shopping!

We pride ourselves on combining the timeless elegance of 925 sterling silver with the natural beauty of pearls, along with carefully selected gemstones such as malachite, black opal, lapis lazuli, tiger's eye stone and zircon.
For a comprehensive overview of the materials used, please refer to the “Details” section on our product pages. We invite you to discover the artistry and sophistication woven into every creation.

Keep your jewelry looking great with these easy steps:
Handle it with care: - Avoid contact with water, perfumes, sunscreen lotions, and hair products. - Take off your jewelry before swimming or showering.
Store Smartly: - Keep pieces separate to prevent scratches. - Hang necklaces to avoid tangling.
Gentle cleaning: - Wipe with a soft cloth; Skip traditional jewelry cleaners.
Our jewelry is of high quality with thick plating, but some tarnishing may occur if exposed to the elements. Enjoy your pieces, and feel free to ask if you have any questions!